Divya Hansora - CSL

This case study focuses on Divya, a leading Apprentice who has gained valuable hands-on experience and up to date training. 

9th November 2016

Divya Hansora works as a Customer Service Apprentice for CSL through Apprenticeship provider Step Forward. Divya started her Apprenticeship at the age of 18 following Step Forward visiting the Sixth Form she was attending at the time. Step Forward helps school leavers find a paid job with a quality employer, along with one day a week of free training with a professional development trainer; while also receiving expert guidance from a fully trained mentor.

Divya had always had a passion for IT and Customer Service, so when Step Forward told her about an Apprentice opportunity to work within CSL’s Technical Support team she applied straightaway. 

“I decided to apply for an Apprenticeship rather than University because I could gain hands-on experience, while taking professional development training” she says. “It was an important foot in the door, which led me into the industry and setting me up with a job that I enjoy”. “My Apprenticeship at CSL has taught me skills that you wouldn’t usually gain at University, CSL have involved me experiencing different aspects of the company to see how different departments come together; including IT where I have work experience within the IT Helpdesk which is something I am extremely interested in going into”. As well as all of this Divya's hard work hasn't gone unnoticed, she was shortlisted as a finalist at the Asian Apprentice Awards in the Creative and Digital category for 2016.

Divya’s current responsibilities include handling inbound and outbound calls to CSL Technical Support, liaising with mobile network providers, assisting with sales team queries and completing product investigations. Lee Grant CSL’s Customer Service Manager is a strong advocate for employing Apprentices to join his team: “Hiring Apprentices allows us to bring in talented individuals who are eager to learn and develop with our company. With all our Apprentices, they immerse themselves in our working culture and become key members of staff in their departments. We have had tremendous success with our Apprentices and some have gone on to secure permanent roles and promotions”.