CSL Group - Customer Service Apprentice Level 2


Salary: £10,000.00 (annual wage)

Posted: 2019-03-11

Start Date: 2019-05-22

Recruiter: CSL

Job Description

Working within a Customer Service environment, this role will involve providing advice, guidance and support to assist customers with a variety of critical communication products. You will handle inbound calls and use our cloud services to interact with customers through email and live chat. Additionally, this role required you to provide Customer Service support for our internal and external teams, dealing with product questions/issues and investigations as needed.

Duties & Responsibilities:

This role will encompass a range of responsibilities including but not limited to:

  • Handling inbound calls, emails and chat
  • Liaising with mobile network providers
  • Assisting with sales team queries
  • Completing product investigations
  • Logging support cases and follow up

Working within an upbeat and fun Technical Customer Support environment using both Customer Service and Technical skills to diagnose faults within our unique product range. Serving the industries latest and most cutting edge technology within a market leading Company.

A great benefit package is available; to include cash each month towards a gym membership of your choice, pension contributions, 25 days holiday, annual bonus, Company Pension contributions, £25 cash contribution per month to a gym of choice and free fruit delivered to the office.

The Person:

CSL are looking for an enthusiastic Technical Support Apprentice that has a passion for learning new technologies and can combine that with an ability to provide excellent technical support to our customers. You should be energetic, keen to learn, work well with others and have a positive approach at all times. This role will require an individual that is customer focused and comfortable working in a fun, energetic and busy office environment. 

Desired skills

  • Good telephone manner
  • Interest in technology
  • Ability to diagnose and resolve 
  • Attention to detail 
  • Computer literate
  • Able to communicate to stakeholders of all levels

Personal qualities

Gamers, patience, time management, drive and determination, willing to learn, hard-working and sociable.

Qualifications required

5 GCSE’s A-C (or equivalent)  – desired, not essential

Employer Overview

CSL was founded in the UK in 1996 and today, the CSL Group are market leaders in providing secure connectivity solutions to the Fire, Security and Telecare Sectors globally. Our solutions, platform and partnerships with Mobile Network Operators worldwide allow us to provide complete end-to-end connectivity services for Security, Fire, Telecare and other mission critical M2M/IoT applications.


CSL (Dualcom) Ltd


Salamander Quay West,