Fire, Emergency, and Security Systems Apprentice

Coventry

Salary: £138.75 per week

Posted: 2018-12-18

Start Date: 2019-02-28

Recruiter: IPS Fire and Security

Job Description

Reporting to the managing directors, the successful applicant will:

  • install security systems such as building access controls, intruder alarms, and electronic surveillance equipment
  • programme door entry systems, access control panels, and CCTV systems
  • maintain door entry systems, access control panels, and CCTV systems
  • identify, troubleshoot, and resolve hardware, software, and basic network related problems encountered by end-users of the product
  • discuss security plans with customers and carry out site surveys prior to undertaking work
  • test systems and explain to customers how to use the systems
  • check and service existing systems and respond to call-outs to repair faulty systems
  • inspect installation sites and study work orders, building plans, and installation manuals in order to determine materials requirements and installation procedures have been met
  • communicate effectively in both verbal and written communications with customers, supervisors, and other company staff
  • work as part of a team contributing to company goals
  • be able to define problems, collect data, establish facts, and draw conclusions drawing upon experience and research
  • perform multiple job tasks on a daily basis
  • follow blueprints of electrical layouts and building plans
  • keep informed of new products and developments
  • take responsibility for ensuring that all customer queries are dealt with in professional, high quality, and timely manner and in line with company KPIs
  • maintain and monitor the bespoke ConnectWise system
  • ensure that any issues are highlighted in a timely manner and are dealt with effectively to ensure that all specific activities will be delivered
  • provide effective support to the directors by providing relevant knowledge, information and required documentation as and when appropriate
  • provide relevant market information and research based on competitor analysis and potential opportunities to expand the customer base
  • work to create new business opportunities
  • such other duties that are within the scope and spirit of the job purpose and grading

Desired skills

  • good organisational skills and ability to prioritise work to meet tight deadlines
  • excellent attention to detail
  • excellent communication skills, both in writing and face-to-face
  • practical skills such as the ability to follow technical plans and instructions
  • ability to utilise a wide range of software packages including Microsoft Office and bespoke work management systems

Personal qualities

  • ability to communicate effectively with and influence others
  • positive, ‘can do’ attitude with willingness to learn
  • ability to work independently and to demonstrate initiative once training has been provided
  • keen to ask questions and to check understanding

Qualifications required

GCSEs (or equivalent) at grades A*-C/9-4 in English, maths, science, or a technical subject.

Employer Overview

IPSS delivers and installs cost effective, reliable security solutions and network infrastructures for small independent companies up to the UKs largest blue chip organisations, all receiving IPSS’S same high quality service.